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Support Article

Errors on queueing emails to an agent

SA-93466

Summary



Errors display on Admin Studio after queueing emails to an agent.


Error Messages

427 [ PegaRULES-Batch-92] [STANDARD] [ ] [RuleSEt:127.0.0.1] (ernal.async.BatchRequestorTask) ERROR - Batch activity "Data-Corr-.Send" threw:
com.pega.pegarules.pub.context.PRQueueException: You are not authorized to open instance SYSTEM-QUEUE-DEFAULTENTRY SYSTEM-QUEUE-DEFAULTENTRY 1571154093003000WEB-I-03F446D35FCED97F3: code: <none> SQLState: <none> Message: <none>
com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:2260) ~[prprivate-session.jar:?]
com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:1987) ~[prprivate-session.jar:?]
at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:510) ~[prprivate-session.jar:?]
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:1157) ~[prprivate-session.jar:?]
com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1382) ~[prprivate-session.jar:?]
com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1125) ~[prprivate-session.jar:?]
com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1006) ~[prprivate-session.jar:?]
com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:817) ~[prprivate-session.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:127.0.0.1]
at java.util.concurrent.ThreadPoolExecutor$Worker.r127.0.0.1n(ThreadPoolExecutor.java:624) [?:127.0.0.1
at java.lang.Thread.run(Thread.java:748) [?:127.0.0.1]
Caused by: com.pega.pegarules.pub.database.AuthorizationException: You are not authorized to open instance SYSTEM-QUEUE-DEFAULTENTRY SYSTEM-QUEUE-DEFAULTENTRY 1571154093003000WEB-I-03F446D35FCED97F3
com.pega.pegarules.pub.database.AuthorizationException.createCannotOpenException(AuthorizationException.java:242) ~[prpublic.jar:?]
com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:2210) ~[prprivate-session.jar:?]
    

Steps to Reproduce

  1. Log in to the Dev portal and switch to Admin Studio
  2. Navigate to Agent Queues
  3. Select Scheduled Category
  4. Select System-Queue-DefaultEntry
  5. Select an entry on the queue of type SendCorr. Errors occur


Root Cause



Batch Requestor Type does not have the correct access group configured.

Resolution



Perform the following local-change:
Update the Batch Requestor Type to use the correct access group for the environment.

 

 

Published July 23, 2020 - Updated December 2, 2021

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