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Support Article

Excel 2013 version is not recognized after installing HFix-25006

SA-22855

Summary



HFix-25006 implemented Excel 2013 support in PRPC 6.1 SP2. After applying it, some workstations are still unable to use Excel 2013.


Error Messages



Unrecognized Microsoft Excel version.


Steps to Reproduce



Edit a Data Table in Excel worksheet.


Root Cause



A defect or configuration issue in the operating environment where the 64 bit version of Excel was being used.

Resolution



Make the following change to the operating environment:

HFix-25006 provides support for Excel 2013 32-bit.  64-bit versions of Microsoft Office products are not supported.

Utilizing a 32-bit version of Excel 2013 avoids the behavior.

 

Suggest Edit

Published May 12, 2016 - Updated October 8, 2020

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