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Support Article

Exception with D_LocalLinkConfiguration

SA-20291

Summary



A warning message appears in the PegaRules log each time a new interaction portal is opened. CPM 7.1.3 was used on Pega 7.1.8.
This originated from SendResponse. The CTIPhone page does not have any link information when the soft phone was initiated. This is reproducible using CASYSAdmin operator.


Error Messages



Required parameter'insHandle' for data page 'D_LocalLinkConfiguration' cannot be blank.

Steps to Reproduce



1. Log in as CASYSAdmin.
2. Open an interaction portal.

Root Cause



This error does not affect functionality. The way this page is implemented with parameterized values in future releases addresses the behavior.

Resolution



Add a precondition to step 5 in the SendResponse activity for ChannelServices-Device-Phone-UI.
.pyCtiLinkSession.pyLinkDefinition.pzInsKey != ""  if true/continue whens & if false/skip step
Suggest Edit

Published March 1, 2016 - Updated December 2, 2021

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