Support Article
Exception Handling code is unable to handle exception
SA-89041
Summary
Exception Handling is added to the Obj-Save step of an Agent activity to check for StepStatusFail. However, the agent stops processing on encountering an error at this step.
Error Messages
Not Applicable
Steps to Reproduce
Allow the Agent activity to execute.
Root Cause
An issue in the custom application code or rules.
While Error Handling was determining the error, it did not clear the corrupt data from the Deferred list. The next time the activity performed a commit, the agent failed.
Resolution
Perform the following local-change to remove the corrupted data from the Deferred list:
Include a Rollback step in the Error Handling process.
Published March 25, 2020 - Updated December 2, 2021
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