Exception logs for loading the CPM verticalpane
SummaryWhile starting an Interaction, error observed in logs with
Customer Process Manager (CPM).
Developer was getting below errors in the logs.
......com.pega.pegarules.pub.clipboard.InvalidReferenceException: The reference @(Pega-RULES:Utilities).LengthOfPageList(.RelatedItems)>0 is not valid. Reason: FUAInstance-NullMyStepPage
at com.pegarules.generated.activity.ra_action_caverticallogtaskcompleted_612dc7ae0e0acb4121ed5d49ac9b511b.perform(ra_action_caverticallogtaskcompleted_612dc7ae0e0acb4121ed5d49ac9b511b.java:143) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3275)
Steps to Reproduce1. Log into Interaction portal.
2. Create an Interaction.
While interaction is being launched an error is observed in logs.
Root CauseThe error message in the logs is because issue in the activity CAVerticalLogTaskCompleted step 4.
The error is thrown because Step 4 is skipped if the When condition is True and throws the null step page on Step 5.
The reported issue is addressed in CPM 7.1 Release 2 ML 1. Currently developer is on CPM 7.1 Release 2.
So requested them to upgrade to ML 1 or ML 2(recommended - as it contains some extra bug fixes).
Developer is requested to update to CPM 7.12.1.
Published December 30, 2016 - Updated January 10, 2017