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Exception occurs after disconnecting a chat from the CSR portal

SA-58522

Summary



Exception occurs in PegaRULES log and Tracer after disconnecting a chat from the CSR portal.


Error Messages



com.pega.pegarules.pub.PRAppRuntimeException: Numbers could not be parsed for 
    at com.pegarules.generated.pyStringToDouble_071017_CqheeSD5Lowv2yBbOyuBjw.pyStringToDouble07_10_17(pyStringToDouble_071017_CqheeSD5Lowv2yBbOyuBjw.java:94) ~[?:?]
    at com.pegarules.generated.pyStringToDouble_071017_CqheeSD5Lowv2yBbOyuBjw.invoke(pyStringToDouble_071017_CqheeSD5Lowv2yBbOyuBjw.java:70) ~[?:?]
    at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:222) ~[prprivate.jar:?]
    at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:119) ~[prprivate.jar:?]
    at com.pega.pegarules.generation.internal.library.LibraryFunctionUtilityImpl.resolveMethodCall(LibraryFunctionUtilityImpl.java:2923) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.resolveMethodCall(Executable.java:11290) ~[prprivate.jar:?]
    at com.pegarules.generated.activity.ra_action_appendlogentryset_897fd6ceeba63000dd8bd052921d8159.step2_circum0(ra_action_appendlogentryset_897fd6ceeba63000dd8bd052921d8159.java:489) ~[?:?]
    at com.pegarules.generated.activity.ra_action_appendlogentryset_897fd6ceeba63000dd8bd052921d8159.perform(ra_action_appendlogentryset_897fd6ceeba63000dd8bd052921d8159.java:93) ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845) ~[prprivate.jar:?]
    at com.pegarules.generated.activity.ra_action_appendlogentry_87b392a4958639745a5dbaa3e14b79aa.step9_circum0(ra_action_appendlogentry_87b392a4958639745a5dbaa3e14b79aa.java:791) ~[?:?]
    at com.pegarules.generated.activity.ra_action_appendlogentry_87b392a4958639745a5dbaa3e14b79aa.perform(ra_action_appendlogentry_87b392a4958639745a5dbaa3e14b79aa.java:227) ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845) ~[prprivate.jar:?]
    at com.pegarules.generated.activity.ra_action_appendlogentry_e18792e4c89220025ae8455b6123ea66.step1_circum0(ra_action_appendlogentry_e18792e4c89220025ae8455b6123ea66.java:198) ~[?:?]
    at com.pegarules.generated.activity.ra_action_appendlogentry_e18792e4c89220025ae8455b6123ea66.perform(ra_action_appendlogentry_e18792e4c89220025ae8455b6123ea66.java:78) ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) ~[prprivate.jar:?]
    at com.pegarules.generated.activity.ra_action_invokechatactivity_854124a6e5b27df5277231870d8233fa.step1_circum0(ra_action_invokechatactivity_854124a6e5b27df5277231870d8233fa.java:185) ~[?:?]
    at com.pegarules.generated.activity.ra_action_invokechatactivity_854124a6e5b27df5277231870d8233fa.perform(ra_action_invokechatactivity_854124a6e5b27df5277231870d8233fa.java:70) ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:481) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3414) ~[prprivate.jar:?]
    at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:399) ~[prenginext.jar:?]
    at sun.reflect.GeneratedMethodAccessor88.invoke(Unknown Source) ~[?:?]



Steps to Reproduce

  1. Initiate a chat
  2. Trace the end of the chat


Root Cause



SendDisconnectNotification is invoked when ending a chat from the CSR.


Resolution



Apply HFix-43947.


 

Published July 23, 2018 - Updated December 2, 2021

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