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Support Article

Exception with pzmapcases post Pega 7.1.8 upgrade

SA-11217

Summary



You, as an application developer, upgrade Pega 7.1.7 to Pega 7.1.8. An exception message, "exception with pzmapcases",  is displayed in a flow after updating case status.
The exception is caused by "java.lang.ClassCastException: com.pega.pegarules.data.internal.access.DeferredOperationsImpl$InsertRuleSummary" which is incompatible with com.pega.pegarules.priv.database.DeferredOperation"


Error Messages



2015-06-01 18:32:46,071 [TABTHREAD3] [ Ruleset:Version] ( internal.mgmt.Executable) ERROR  - Exception
com.pega.pegarules.pub.PRRuntimeException: exception with pzmapcases
at com.pegarules.generated.activity.ra_action_pzloadcasehierarchywrapper_88619a41ce1580fb363f6553a6198739.step5_circum0(ra_action_pzloadcasehierarchywrapper_88619a41ce1580fb363f6553a6198739.java:517)
at com.pegarules.generated.activity.ra_action_pzloadcasehierarchywrapper_88619a41ce1580fb363f6553a6198739.perform(ra_action_pzloadcasehierarchywrapper_88619a41ce1580fb363f6553a6198739.java:150)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_updatestatus_856275e31769ebe81b974956976e526a.step8_circum0(ra_action_updatestatus_856275e31769ebe81b974956976e526a.java:924)
at com.pegarules.generated.activity.ra_action_updatestatus_856275e31769ebe81b974956976e526a.perform(ra_action_updatestatus_856275e31769ebe81b974956976e526a.java:189)


Steps to Reproduce



1. Launch a flow which first creates a WO and then calls updateStatus.
2. Observe error from updateStatus activity.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. Calls within pzMapCases attempt to process the deferred list which has classes without correct interfaces to the deferred list.

Resolution



This issue is resolved by HFix-22567.
Suggest Edit

Published July 1, 2015 - Updated October 8, 2020

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