Support Article

"Exception in requestor maintenance" error in logs



Errors are seen in the Pega logs when creating a claim case by invoking a custom Pega service. The errors indicate an issue occurred during XML parsing.

Error Messages

2016-09-27 09:40:43,027 [PegaWorkManager : 19] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.async.Agent) ERROR - Encountered unhandled exception in requestor maintenance exception caught during invocation of PRObjectWrapper.prGetObject() for Java Property 

Caused by:
at com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper.prGetObject(
... 49 more

Steps to Reproduce

Create a claim case by invoking a Pega service.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change as mentioned in this support article (
  1. Set the Dynamic System Setting Pega-IntegrationEngine:switchtooldassembler=true
  2. Restart for the change to take effect and test.

Published October 3, 2016 - Updated October 23, 2016

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