Support Article

"Exception in requestor maintenance" error in logs

SA-28764

Summary



Errors are seen in the Pega logs when creating a claim case by invoking a custom Pega service. The errors indicate an issue occurred during XML parsing.


Error Messages



2016-09-27 09:40:43,027 [PegaWorkManager : 19] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.async.Agent) ERROR - Encountered unhandled exception in requestor maintenance
com.pega.pegarules.pub.PRRuntimeException: exception caught during invocation of PRObjectWrapper.prGetObject() for Java Property 
...

Caused by:
java.lang.NullPointerException
at com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper.prGetObject(ParseXMLSAXRuleWrapper.java:2321)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageBase.getAttachedJavaObject(ClipboardPageBase.java:824)
... 49 more


Steps to Reproduce



Create a claim case by invoking a Pega service.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Perform the following local-change as mentioned in this support article (https://pdn.pega.com/support-articles/parse-xml-not-parsing-soap-response-correctly):
  1. Set the Dynamic System Setting Pega-IntegrationEngine:switchtooldassembler=true
  2. Restart for the change to take effect and test.

Published October 3, 2016 - Updated October 23, 2016

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