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Support Article

Exception in Rule-HTML-Section on creating survey with questions

SA-12476

Summary



Accessing Questions on the UI throws exception on screen.
 

Error Messages

Exception occurred in Rule-HTML-Section Embed-PegaQ-Results-QuestionGroup.BuildQuestionPageStream


Steps to Reproduce



1. Create a Survey with Question Pages.
2. In the assessment, onclick of the Question Pages to view the questions which are already configured in it, exception occurs.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. This issue started after upgrading to Pega Survey 7.1.2. Issue occurs whenever RickTextEditor is used for question text. As it contains tags to format the text and quotes, FUA generation fails and causes this exception.

Resolution



This issue is resolved by HFix-10315. As part of HFix-10315, RUFs SurveyAccessMethodBodyQuestion and SurveyAccessMethodBodyQuestionCollection are modified to handle this scenario when the question text contains quotes in XML.

After installing HFix-10315, restart the server by deleting PegaRULES_Extract_Marker file in temp folder as the hotfix contains Rule Utility Function changes.

Published July 29, 2015 - Updated October 8, 2020

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