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Support Article

Exception when creating or updating an SFA operator



Developer has recently updated from Pega Sales Automation (SFA)  7.12 to 7.14.

After that they are having problems while updating SFA operators from the user  portal.
Developer has enabled security tracking in their system for Data-Admin-Operator-ID and PegaCRM-Data-SFA-OperatorAccess classes. This was working fine previously but now a update of an operator fails.

Error Messages

The Flow Action post-processing activity crmSaveOperatorDetails failed: The page or property pyWorkPage.SFAOperator.pyPreviousValues.pxObjClass is unmodifiable. Calling method: Details: property is reserved. CurrentValueData-Admin-Operator-ID DesiredValue: @baseclass

Steps to Reproduce

1. Enable security tracking for Operator Id class. 
2. Open SFA for Sales Ops portal.
3. Go to Operators link.
4. Update the any Out-of-the-box (OOTB)  operator or any migrated operator(operators id's which got created in SFA 7.1.2 and migrated to SFA 7.1.4) and try to save it. While saving we are getting the error

Root Cause

A defect in Pegasystems’ code or rules:
The issue is coming because developer is trying to move a page(which is not a special java page) to the primary page(which is special java page), while moving the page the current code checks for pxObjClass(as a special java property) in the page being moved.
But here pxObjClass is there as a normal java property(not as a special java property).
Since it does not find pxObjClass as a special java property it tries to set it. However while setting it finds pxObjClass as normal property and then it complains.


Apply HFix-27789.

Published July 18, 2016 - Updated October 8, 2020

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