Support Article

Exception when installing CustomerService_HC_721

SA-35533

Summary



During installation of Customer Service for Healthcare (CSHC) framework, exceptions are thrown during importing of Rule-Admin-Product (RAP) file.


Error Messages


[ PegaRULES-Batch-3] [ STANDARD] [ ] [ PegaRULES:07.10] (res.CacheDataToCandidateMapper) WARN Administrator@pega.com - Unable to load RULE-NAVIGATION PEGAHC-CARE-WORK PYWORKACTIONSPERFORM #20160331T134427.846 GMT due to Database-BadClassDef PegaHC-Care-Work; This may cause the wrong rule to run during rule execution.

[ PegaRULES-Batch-3] [ STANDARD] [ ] [ PegaRULES:07.10] (res.CacheDataToCandidateMapper) WARN Administrator@pega.com - Unable to load RULE-OBJ-ACTIVITY PEGAHC-CARE-WORK-AUTHREQUEST PERFORMDEFAULTS #20160331T134428.380 GMT due to Database-BadClassDef PegaHC-Care-Work-AuthRequest; This may cause the wrong rule to run during rule execution.

[ PegaRULES-Batch-3] [ STANDARD] [ ] [ PegaRULES:07.10] (res.CacheDataToCandidateMapper) WARN Administrator@pega.com - Unable to load RULE-OBJ-CASETYPE PEGAHC-CARE-WORK-PROGRAM PYDEFAULT #20160331T134429.403 GMT due to Database-BadClassDef PegaHC-Care-Work-Program; This may cause the wrong rule to run during rule execution.


Steps to Reproduce



Follow the installation guide to install CSHC.


Root Cause



A defect in Pegasystems’ code or rules.

The CSHC bundle supports two different application CSHC and CIM (Clinical Interaction Manager).

The rules that are throwing the errors during the import of the RAP are for CIM.

CIM needs Pega Care Management Application for HealthCare (CMA) installed first.


Resolution



Perform the following local-change:

Install CMA framework before installing CSHC.

Published March 25, 2017 - Updated April 24, 2017

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