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Support Article

Exceptions occur in logs on click of a followed case

SA-103344


Summary



Exceptions occur in the logs on click of a followed case after launching the Interaction portal. This occurs while working on Pega Customer Service 8.3 installed on Pega 8.3.1.


Error Messages

An error occured during resolving the report definition - InvalidReferenceException.pxUrgencyWork Cannot use an unexposed property as there is no BLOB column for the class: 'PegaSocial-Post' 

com.pega.pegarules.data.internal.rd.reference.InvalidReferenceException: InvalidReferenceException.pxUrgencyWork Cannot use an unexposed property as there is no BLOB column for the class:'PegaSocial-Post' 


Steps to Reproduce

  1. Launch the Interaction portal
  2. Click the followed cases
  3. Verify the logs


Root Cause



A defect in Pegasystems’ code or rules. The pygetallfollowedcases report definition is in Work- class and, as the name suggests, it is an abstract class. Hence, the report runs in different contexts at runtime. 

Resolution



Apply HFix-60938.


 

Published March 18, 2020 - Updated December 2, 2021

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