Support Article

Exclude customers targeted from one campaign in other campaigns

SA-38100

Summary



Requirement is to exclude customers targeted in campaign B, who were previously targeted in campaign A.


Resolution

  1. In the segment criteria of campaign B, include the "And Not In" condition to the existing criteria.
  2. Drag and drop the segment used in campaign A.
  3. Select "outbound > By" option from the resource tree.
    For example:PERS.GENDER = 'F' And PERS.VERYLONGPERSON_TEST_PERSON_URN <=70 And Not In Outbound-Campaign [72] Treatment [1](1) Segment [48](2) 'samp3' by PERS.VERYLONGPERSON_TEST_PERSON_URN
  4. Execute the updated segment and use it in campaign B.

Published May 17, 2017 - Updated June 1, 2017

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