Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

EXCP0001 in the logs while processing escalation of an SLA



Multiple alerts on EXCP0001 occur in the logs while processing the escalation of a Service Level Agreement (SLA).

Error Messages

Error in Alert Logs: Save, Delete or Commit has failed because lock " A-B-C" is not held<CR>From: (B0D877E1E9A5920C140FCF32DD4D6FCBC) <CR> at<CR> at<CR> at<CR> at<CR> at com.pegarules.generated.activity.ra_action_executesla_385b3e0f8d36abe26bfa86b4b22f803a.step23_circum0(<CR> at com.pegarules.generated.activity.ra_action_executesla_385b3e0f8d36abe26bfa86b4b22f803a.perform(<CR>

Error in Pegarules logs:
[Encountered problem when performing a Commit][STACK][ Error during checkRequiredLocks bean method call: code: <none> SQLState: nested exception is: java.lang.RuntimeException: Problem during method invocation (checkRequiredLocks) Message: <none><CR>From: (unknown) <CR> at<CR> at<CR> at<CR> at<CR> at<CR> at<CR> at

Steps to Reproduce

Configure an SLA with escalation activity.

Root Cause

An issue in the custom application code or rules. A Commit failure occurs because the Commit is invoked from the escalation activity or an activity from it. The service level agent locks the work object with release on commit set to True, hence, the escalation activity commit loses the lock and then the commit that SLA performs resulting in the stack trace. The Commit action is not required in service level activities as SLA agent performs Commit at the end.


Perform the following local-change:
  1. Uncheck Write-Now from Obj-Save
  2. Remove the explicit Commit action from escalation activity

Published March 9, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us