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Support Article

Existing requestor retrieved message and Pega0069 Alerts

SA-39642

Summary



Slow performance is observed in Pega applications.

The Alert log analysis for Pega0069 suggests a passivation issue since the last input shows 'existing requestor retrieved' message for almost every one of these Alerts.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules.

Pega0069 alerts are created on the NEXT http interaction - not on the one that exceeded the threshold. The next http interaction will send in the Client times from the browser.

So that may factor into how this "existing requestor retrieved" message is placed in the alert.

​Pega will investigate what we want to do with the last input message in 0069 alerts, as it isn't clear if anything in the subsequent http request is relevant to the prior request that tripped the alert.

Resolution



Bug-311189 has been entered for this to be looked at in a future release of Pega.

Suggest Edit

Published August 16, 2017 - Updated October 8, 2020

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