Support Article

Expand icon does not work in FireFox, but works in chrome/IE



Expand icon does not work in FireFox browser.

When clicked on the icon it successfully expands the section in Chrome or Internet Explorer browsers, however it does not respond in FireFox browser.

Error Messages

Not Applicable

Steps to Reproduce

1. Create Dispute case.
2. Open Process potential disputes assignment section.
3. Click on + symbol beside 'How to Process Duplicate items' in the Process Potential Disputes screen.

Root Cause

In Out-of-the-box (OOTB) AppPotentialsProcessingInstructionsDuplicates HTML rule, the expandIt() global function is being called with empty parameters, which is causing the reported issue in Firefox browser.


Modify the function call by passing the event like, expandIt(this, event).

Published June 8, 2017 - Updated July 25, 2017

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