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Support Article

Expand/Collapse does not work in Audit



The out-of-the-box pyHistoryAndAttachments fails to trigger the Expand/Collapse headers in the pyAuditDetails Audit History. Additionally, the Narrative Newest link is misaligned in the pyCaseNarrative section.

Error Messages

Not Applicable

  1. Create a section with a layout group with title as AuditDetails.
  2. Refer to the pyHistoryAndAttachments section in that tab.
  3. Execute the flow.

Root Cause

The Expand/Collapse was not triggered because the Defer load was checked while the out-of-the-box section was embedded. 
The link was misaligned due to the custom format. With the out-of-the-box tab format, the link displayed correctly.


Perform the following local-change:

Uncheck the Defer Load while invoking the section.

Published August 15, 2019 - Updated December 2, 2021

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