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Support Article

Expected search results do not display in UAT

SA-60410

Summary



Indexing is configured in multiple environments. When performing a search from the User portal in UAT, the correct results do not display.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



An issue in the custom application code or rules.


Resolution



Perform the following local-change:

Enable the debug level logging on 'com.pega.pegarules.search.internal.es' to allow the search query to be viewed in the log file.

The difference between the working and non-working environments is the pyClassGroup used. This is determined by the access group for the operator in use.



 

Published December 13, 2018 - Updated October 8, 2020

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