Support Article
Expected work parties are not displayed in Manage Participants
SA-49326
Summary
Unable to add an Author work party to a case after adding a LeadAuthor work party to the case.
Error Messages
Not Applicable
Steps to Reproduce
- Add two work parties to a case type, Author and LeadAuthor.
- Configure Author as repeatable.
- Add LeadAuthor to the case first using the out-of-the-box Manage Participants gadget. The gadget uses the pyUpdateWorkParties flow action.
- Add an Author. The party is not available in the drop down.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-40496.
Published March 17, 2018 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.