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Support Article

Expected work parties are not displayed in Manage Participants

SA-49326

Summary



Unable to add an Author work party to a case after adding a LeadAuthor work party to the case.


Error Messages



Not Applicable


Steps to Reproduce

  1. Add two work parties to a case type, Author and LeadAuthor.
  2. Configure Author as repeatable.
  3. Add LeadAuthor to the case first using the out-of-the-box Manage Participants gadget. The gadget uses the pyUpdateWorkParties flow action.
  4. Add an Author. The party is not available in the drop down.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-40496.


Published March 17, 2018 - Updated October 8, 2020

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