Support Article

Experiencing PEGA0017 alerts

SA-34590

Summary



The user is using Pega 7.1.7 and has reported that they are seeing many PEGA0017 alerts which doesn’t seem to stop with a very high threshold value. They have set the prconfig entry "collections/mru/PropertyReference/instancecountlimit" to a value of 100000.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules is identified as root cause of the issue.

Resolution



The following local changes helped to resolve the problem:
  1. Set the below two entries in prconfig.xml file:
<env name="collections/mru/PropertyReference/instancecountlimit" value="200000" />
<env name="collections/mru/PruneToSoftPolicy" value="false" />

Published March 6, 2017 - Updated March 7, 2017

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