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Support Article

Export to CSV does not prompt to Save or Open file



A button configured to export to CSV does not prompt to save or open the exported file, the second time.

Error Messages

Not Applicable

Steps to Reproduce

  1. Export the results of a repeating grid using the pxConvertResultsToCSV activity.
  2. Configure an action set on a button click to invoke pxConvertResultsToCSV.
  3. Click the button multiple times. The Excel file is not downloaded for the second time

Root Cause

The download does not occur because the section is refreshed on clicking the button.


Perform the following local-change:
  1. Add the below JavaScript function in the UserWorkForm.

    function downloadFile1(activityName, className, applicationName, fileName, fileType){ 
    var suURL = SafeURL_createFromURL(pega.u.d.url); 
    suURL.put("pyActivity", activityName); 
    suURL.put("pyClassName", className); 
    suURL.put('ApplicationName', applicationName); 
    suURL.put('FileName', fileName); 
    suURL.put('FileType', fileType); 

    var formEle = document.createElement('form'); = "download_file"; 
    formEle.method = "POST"; 
    formEle.action = suURL.toURL(); 
    if( = ""; 


  2. Configure a Run script on the download link or button and call this function.

Published December 4, 2018 - Updated October 8, 2020

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