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Support Article

Export to Excel button does not display in Chrome



Export to Excel button does not show on the Decision Table ruleform when expected.

Error Messages

Not Applicable

Steps to Reproduce

In a non-IE browser, open any decision table with number or rows exceeding the value of DecisiontTableSizeThreshold system variable.

Root Cause

In IE, the button is displayed as expected.
In browsers other than IE, editing in Excel is not supported due to browsers not supporting ActiveX controls. So the button does not display on the ruleform.


This is an expected behavior because only in IE browser, the 'Export to Excel' button is displayed.
You may notice a message on the Decision table ruleform recommending users to edit table in Excel in your browser. Please note that this message applies to an IE browser only.


Published January 31, 2016 - Updated October 8, 2020

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