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Support Article

Export to Excel does not work on using pzRDWrapper activity



Export to Excel functionality does not work when using the pzRDWrapper activity.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Configure a Copy action OnClick a button
  2. Click the button. The data is copied to an Excel sheet with a pop up option. However, this does not work on secong click
  3. Click the Export to Excel button
  4. Click the CR ID

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:
  1. Run the 'Open in URL' action in a new window instead of section refresh
  2. Create a section with Export button in the Rule-Obj-Report-Definition
  3. Add the section in main section from Rule-Obj-Report-Definition using the pgRepPgSubSectionSearchCRResultsBBB.pyReportDefinition Clipboard page

Published March 17, 2018 - Updated October 8, 2020

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