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Support Article

Export to excel of Drill down list view not working

SA-18848

Summary



Export to excel functionality is not working for list view reports. In summary view the button to export the data takes long time but works after sometime; in list view this button stops responding.

Error Messages



N/A

Steps to Reproduce



1. Run any summary view and drill down to the list view
2. Click any record to see it in list view.
3. Click export to excel button.


Root Cause

 
Maximum elapsed time was not set to optimum . The issue is coming for that


Resolution


Increasing the maximum elapsed time will resolve the issue.
 

Published January 31, 2016 - Updated October 8, 2020

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