Support Article

Export to excel function not working properly



An error stating that the file extension and file type does not match when an exported Excel is saved and opened in Internet Explorer. If the file is opened before saving, the Excel application opens, but the file is not opened.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create list view with Excel button check box selected.
  2. Click Export to Excel.
  3. After the file save dialog appears, click the button.

Root Cause

A third-party product issue.


Refer to the following article:

Published September 14, 2016 - Updated October 5, 2016

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