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Support Article

The Export to Excel Functionality is not working .

SA-7496

Summary



Export to Excel Functionality is not working in the IE Browser for the Pega Applications. Whenever export to excel of report is performed, it displayes pop up stating error like Excel cannot open the file 'ExportData[2].xls' because file format or file extension is not valid.

Error Messages



Excel cannot open the file 'ExportData[2].xls' because file format or file extension is not valid. Verify that file has not been corrupted and that the file extension matches the format of file.

Steps to Reproduce



1. Login in to appliccation .
2. Run the report.
3. Do export to excel and see the result.

NOTE: IE 11 is browser and Windows 7 is operating system.


Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment. 

PRPC is able to create HTML code for report but Excel being used is not able to convert it to Excel format.

Resolution



The explanation for this behavior is as follows: 

It is required to contact microsoft support team for further assistance.
 

Published January 31, 2016 - Updated October 8, 2020

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