Support Article

Export Excel in IPAD-Safari browser is not working

SA-37335

Summary



On click of export to excel in IPAD, Safari browser screen is showing blank screen.

User has to re-login after this click to come back to original screen.

There are no script errors.


Error Messages



Not Applicable


Steps to Reproduce



Click on Export to Excel in IPAD safari browser.


Root Cause



A defect in Pegasystems’ code or rules.

The current implementation of Export to Excel does not and cannot support mobile devices.

Resolution



An enhancement request, FDBK-19352, has been created for consideration by Pega Product Management.

Published May 2, 2017 - Updated May 16, 2017

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