Support Article
Export to Excel is not working in reports
SA-26537
Summary
Performance issue while exporting to excel but exporting all the records.
Error Messages
Not applicable
Steps to Reproduce
1. From Manager portal, under reports section.
2. Click on any report.
3. Click on "Export to Excel" button.
Root Cause
A third-party product issue, browser was overloaded.
Resolution
Clear browser cache and make the following change to the operating environment to make sure there is no cache insufficiency from PRPC point of view.
<env name="fua/global/instanceCountLimit" value="40000" />
<env name="fua/shared/instanceCountLimit" value="39000" />
<env name="fua/personal/instanceCountLimit" value="38000" />
<env name="conclusioncache/fieldvalue/minimumsize" value="2000" />
Published August 30, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.