Support Article

Export to Excel is not working in reports

SA-26537

Summary



Performance issue while exporting to excel but exporting all the records.

Error Messages



Not applicable

Steps to Reproduce



1. From Manager portal, under reports section.
2. Click on any report.
3. Click on "Export to Excel" button.


Root Cause



A third-party product issue, browser was overloaded.


Resolution



Clear browser cache and make the following change to the operating environment to make sure there is no cache insufficiency from PRPC point of view.

<env name="fua/global/instanceCountLimit" value="40000" />
<env name="fua/shared/instanceCountLimit" value="39000" />
<env name="fua/personal/instanceCountLimit" value="38000" />
<env name="conclusioncache/fieldvalue/minimumsize" value="2000" />


 

Published August 8, 2016 - Updated August 30, 2016

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