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Support Article

Export to Excel not working - Unable to read file



When using IE 11 in a PRPC 6.1 environment, you are unable to use the Export to Excel function.

Error Messages

"Unable to read file"

Steps to Reproduce

This feature used to work properly before IE 11 upgrade.

Root Cause

This is due to compatibility issues between IE 11 and PRPC 6.x.


Please see the following article regarding IE 11 compatibility:

Published July 10, 2015 - Updated October 8, 2020

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