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Export to excel from Reports is not working



Export to Excel functionality from any report  fails with an error.

Error Messages

Caused by: java.lang.NoSuchMethodError: org.apache.poi.xssf.streaming.SXSSFWorkbook.createSheet(Ljava/lang/String;)

Steps to Reproduce

  1. Navigate to My Reports in the CPMInteractionPortal.
  2. Select a category (for example, Throughput reports).
  3. Execute a report from that category (for example, Case Volume - Resolved).
  4. Select 'Export to Excel' from the Actions menu when the report loads.

Root Cause

A defect or configuration issue in the operating environment.

Conflicting old POI related JARs (3.11) remained in the database.


While in Pega Platform 7.4, JAR 3.15 is used.


Perform the following local-change: 
  1. Stop the servers.
  2. Backup the database.
  3. Run Delete from the pr_engineclasses where pzjar is '%poi%3.11%'.
  4. Perform a Commit.
  5. Start the servers.

Published February 17, 2020 - Updated December 2, 2021

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