Support Article

Export to PDF and Export to Excel buttons stop working



The Export to PDF and the Export to Excel buttons do not work the second time.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a button to call an activity that exports a section to PDF
  2. Configure another button to call an activity that exports a section to Excel
  3. During runtime, click each of these buttons a second time

Root Cause

An issue in the custom application code or rules. The button freezes after calling the activity once.


Perform the below local-change:

1. Add the JavaScript function below to the UserWorkForm.

function downloadFile(activityName, className, applicationName, fileName, fileType){
varsuURL = SafeURL_createFromURL(pega.u.d.url);
suURL.put("pyActivity", activityName);
suURL.put("pyClassName", className);
suURL.put('ApplicationName', applicationName);
suURL.put('FileName', fileName);
suURL.put('FileType', fileType);

varformEle = document.createElement('form'); = "download_file";
formEle.method = "POST";
formEle.action = suURL.toURL();
if( = "";

2. Configure the run script on download link or button and call this function

Published June 23, 2017 - Updated August 2, 2017

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