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Support Article

Extend Silverlight-based Word merge support to Word 2016



Pega 7.2 Word merge functionality does not support Word 2016.

Error Messages

"SilverLight Control ERROR in 'sGetWordMacroDotPath': Microsoft Word version '16.0' is not supported"

Steps to Reproduce

Run Silverlight-based Word merge.

Root Cause

Word 2016 was not supported in Pega 7.2 release as shipped.


Apply HFix-30616.

Note:If user does not have admin rights to install pre-requisites automatically, then after installing the HFix:
  1. Download PZSLPREREQS binary from the Pega server.
  2. ​Extract that CAB and use the setup.exe in there to (re)install the SL pre-reqs on user machines with the help of IT administrator as needed.
Suggest Edit

Published December 27, 2016 - Updated October 8, 2020

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