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Support Article

Exteranl system connected to Pega REST Service repeatedly fails



External system connected to Pega REST Service repeatedly fails with an error message. This occurs with the old Operator IDs and not with the new Operator IDs.

Error Messages

Unable to access the services defined 

Steps to Reproduce


Root Cause

An issue in the custom application code or rules. Maximum operator password age was set to 30 days.


Perform the following local-change:
Remove the password policy, max-age out, which is defined as 30 days.


Published December 2, 2021

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