Support Article

External portal launch issue after upgrade



Application migrated from PRPC 5.5 to Pega 7.2 having issues from the traditional portal (Fixed portal).

Fixed Widgets are not loading properly in Internet Explorer browser 11 while using compatibility mode.

Error Messages

Not Applicable

Steps to Reproduce

Perform Compatible settings post migration from lower version to Pega 7.2.

Root Cause

Pega 7 is HTML 5 standard and fixed portals are using HTML gadgets.


  1. Refer as fixed portals does not work in IE11 since Pega7 is HTML5 standard and fixed portals are using HTML gadgets. Upgrade to composite portal which is Pega 7 minimum requirement.
  2. Refer, Redesign in Pega 7 as composite portals.

Published January 27, 2017 - Updated March 1, 2017

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