Support Article

External portal launch issue after upgrade

SA-32945

Summary



Application migrated from PRPC 5.5 to Pega 7.2 having issues from the traditional portal (Fixed portal).

Fixed Widgets are not loading properly in Internet Explorer browser 11 while using compatibility mode.


Error Messages



Not Applicable


Steps to Reproduce



Perform Compatible settings post migration from lower version to Pega 7.2.


Root Cause



Pega 7 is HTML 5 standard and fixed portals are using HTML gadgets.

Resolution

  1. Refer https://pdn.pega.com/community/pega-7-upgrade-center/question/using-fixed-portals-post-upgrade as fixed portals does not work in IE11 since Pega7 is HTML5 standard and fixed portals are using HTML gadgets. Upgrade to composite portal which is Pega 7 minimum requirement.
  2. Refer https://pdn.pega.com/pega-upgrade-center-cross-browser-compliance-faqs/pega-upgrade-center-cross-browser-compliance-faqs#fixed-portals, Redesign in Pega 7 as composite portals.

Published January 27, 2017 - Updated March 1, 2017

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