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Support Article

Extra remote case is found when new application is created

SA-31432

Summary



An extra remote case is added with a blank "Mid Term Amendment" type when App Express is run on top of Customer Service for Insurance.


Error Messages



Not Applicable


Steps to Reproduce

  1. Run the Application wizard and create a new application on top of the CSI 07.21 application.
  2. Once the application is created, notice the extra remote case in the case overview section.


Root Cause



A defect in the pyExtendedLoadCaseHierarchy activity. The activity has been updated to show all the available remote cases.  

Resolution



Apply HFix-30287 and the local change, which updates the activity pyExtendedLoadCaseHierarchy. 

The local change includes two new steps which perform a Page-Remove if specific conditions are met as exhibited below:




 

Suggest Edit

Published January 5, 2017 - Updated December 2, 2021

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