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Support Article

Extra remote case is found when new application is created



An extra remote case is added with a blank "Mid Term Amendment" type when App Express is run on top of Customer Service for Insurance.

Error Messages

Not Applicable

Steps to Reproduce

  1. Run the Application wizard and create a new application on top of the CSI 07.21 application.
  2. Once the application is created, notice the extra remote case in the case overview section.

Root Cause

A defect in the pyExtendedLoadCaseHierarchy activity. The activity has been updated to show all the available remote cases.  


Apply HFix-30287 and the local change, which updates the activity pyExtendedLoadCaseHierarchy. 

The local change includes two new steps which perform a Page-Remove if specific conditions are met as exhibited below:


Suggest Edit

Published January 5, 2017 - Updated December 2, 2021

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