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Support Article

Facing issue with Tracer, Live UI and Search after Pega7 upgrade



User reports the  following issues on launching their custom portal:

1.Clicking Tracing leads to open a new window for Designer Studio.
2.Clicking Live UI showing and error message.
3.Unable to perform Search.

Error Messages

Steps to Reproduce

1 Launch a custom portal from Pega 7.1.8 upgraded from PRPC 6.3.1.
2 Try performing the search on designer studio.
3 Try launching the tracer from designer studio.
4 Try launching the UI inspector.

Root Cause

On launching the custom portals, Pega is not using cleanUpAllThreads API if its switchApplication or switchPortal call.


Hotfix-23270 is provided to address this issue.

Published August 13, 2015 - Updated October 8, 2020

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