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Support Article

Facing issues in summary view and report definition



In summary view drill down time format is changed from 12hr to 24hr format after exporting to excel/pdf

Root Cause

The issue seems to be being caused by Excel.
Refer for more details


This issue is resolved through the following local change:

  1. Open the “Export_DateTime” HTML Property rule instance on your system.
  2. Perform a “Save As” of the HTML Property, specifying a new “Stream Name” and custom Ruleset and Ruleset version.
  3. Update the new HTML property to add the code below as illustrated in the example screenshot.
(In the below div tag the style must be the format which we want to export to excel.)
<div class="excel-datetime" style=" hh:mm am/pm">
{existing code}
Open the Detailed view rule you wish to update and add the new custom html property in the column Export Format Values for the corresponding date time property field.
     5. Save the rules, execute the summary view and perform drill down and Export to Excel.

Published January 31, 2016 - Updated October 8, 2020

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