Support Article
Fail message displays during Import process
SA-60945
Summary
Error occurs during the Import process. The import is continued on performing a screen refresh.
Error Messages
Status fail
Message There has been an issue; please consult your system administrator
Operator ID Unauthenticated or not available
Requestor ID No ID available
Timestamp
Engine Version PegaRULES 7.20 ML2 (PRPC-7.2.2-60)
Steps to Reproduce
- Start the Import process.
- Select a non-hotfix JAR file to import.
- Select Next after the Review screen.
Root Cause
A defect or configuration issue in the operating environment. This is caused by a timeout on the application server level.
Resolution
Make the following change to the operating environment:
Remove or extend the timeout at the application server level.
Alternatively, the refresh the screen when the background processing completes.
Published July 23, 2018 - Updated October 8, 2020
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