Support Article

Failed to find instance Code-Security.CustomAuthentication



An error occurred when logging into the portal. Logging into the portal triggers a custom-authentication activity.

Error Messages Failed to find instance Code-Security.CustomAuthenticationActivity for non personal RSLH 5004c59f74192a820954e3b9ae0d5f7d Top App Hash
PegaRULES!pt_BR_!PRPC:Unauthenticated!06.03$3c35120d3087f7d2a3f4bfabcd7e1882 of type Rule-Obj-Activity.

Steps to Reproduce

  1. Navigate to the login page.
  2. Provide valid credentials, and observe the error mentioned.

Root Cause

An issue in the custom application code or rules:
The access group for the Browser requestor did not have access to the authentication activity targeted.


Perform the following local-change:
Update the browser requestor access group to see the custom-authentication activity targeted.

Published January 18, 2017 - Updated January 23, 2017

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