Support Article

Failed to find instance error using Enable Smart Info in RD



In a report definition (RD) with Enable Smart Info selected, the activity referred has a Rule-HTML-Section ABC.

When clicking on smart info, the pop-up shows tracer error status.

Error Messages

Fail message with a tracer error: Failed to find instance @baseclass.ABC of type Rule-HTML-Section.

Steps to Reproduce

1. In a Report Definition, check Enable Smart Info option in Report Viewer tab.
2. Refer an activity in options.
3. In the activity refer a section.

Root Cause

An issue in the custom application code or rules.

In the first step of the activity user was not using the Obj-Open-By-Handle method to pass the keyHandle which is required.


Refer to the below PDN article that explains the basic setup of the activity that need to be used while using the Smart Info option:

Published July 10, 2017 - Updated August 1, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.