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Support Article

Failed to find instance error using Enable Smart Info in RD

SA-40559

Summary



In a report definition (RD) with Enable Smart Info selected, the activity referred has a Rule-HTML-Section ABC.

When clicking on smart info, the pop-up shows tracer error status.


Error Messages



Fail message with a tracer error: Failed to find instance @baseclass.ABC of type Rule-HTML-Section.

Steps to Reproduce



1. In a Report Definition, check Enable Smart Info option in Report Viewer tab.
2. Refer an activity in options.
3. In the activity refer a section.


Root Cause



An issue in the custom application code or rules.

In the first step of the activity user was not using the Obj-Open-By-Handle method to pass the keyHandle which is required.

Resolution



Refer to the below PDN article that explains the basic setup of the activity that need to be used while using the Smart Info option:

https://pdn.pega.com/how-enable-smartinfo-details-display-report-rows
Suggest Edit

Published August 1, 2017 - Updated October 8, 2020

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