Support Article

Failed to save Campaign Strategy



User has created an Campaign and when trying to run the Campaign, it is failing with the below error.

Error Messages

Your campaign has failed with the following message:
Failed to create the strategy for this campaign
To resolve the issue, review the strategy {Strategy Name}

Steps to Reproduce

  1. Create a Sample Campaign.
  2. Try to run the Campaign.

Root Cause

An issue in the custom application code or rules .

Customer Data Class and Top level SR class were in different rulesets. Ruleset Validation mode was set for ruleset XXX which has the customer class.

When the campaign is submitted to execution the strategy which is supposed to be created in the customer class failed as the SR properties are not visible to customer data class.


Perform the following local-change:

Set Application Validation mode for ruleset containing the customer data class and Top level SR class.

Published February 23, 2017 - Updated March 9, 2017

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