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Failure of generation of output file



The template remains in the status "In Progress" and cannot be finalized when running an outbound marketing campaign that writes to a file.

Error Messages

Steps to Reproduce

1. Run outbound marketing program. Program run is successful but the generation of the output template file is not produced on the file system. However lock files are produced.
2. Try to finalize it on the GUI.

Root Cause

A defect or configuration issue in the operating environment.


1. Stop or remove the now-processing hung queue item from System Management Application (SMA).
2. Stop all PRPC nodes.
3. Clear the outbound staging table.
4. In JBOSS standalone-full.xml configuration file, under subsystem "urn:jboss:domain:ejb3:1.5" update "mdb-strict-max-pool" size to 100.

<resource-adapter-ref resource-adapter-name="${ejb.resource-adapter-name:hornetq-ra}"/>
<bean-instance-pool-ref pool-name="mdb-strict-max-pool"/>
<strict-max-pool name="slsb-strict-max-pool" max-pool-size="20" instance-acquisition-timeout="5" instance-acquisition-timeout-unit="MINUTES"/>
<strict-max-pool name="mdb-strict-max-pool" max-pool-size="100" instance-acquisition-timeout="5" instance-acquisition-timeout-unit="MINUTES"/>

5. Within the prpc_j2ee14_jboss61JBM.ear - assuming the ear file is used - extract the ejb-jar.xml from prbeans.jar\META-INF folder (prpc_j2ee14_jboss61JBM.ear\prbeans.jar\META-INF\), and add the following red highlighted lines to “PRAsync” EJB to set the maxsessions value.

6. Update the prpc_j2ee14_jboss61JBM.ear file with the modified ejb-jar.xml and prbeans.jar, and redeploy the prpc_j2ee14_jboss61JBM.ear file. Remove all traces of old deployment like the work folder.
7. Rerun tests.
Suggest Edit

Published August 23, 2017 - Updated December 2, 2021

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