Support Article
Fast Track Missing Information Reason Code 30 processing issue
SA-11113
Summary
Fast Track Missing Information Reason Code (RC) 30 processing does not result in the expected PDF document of the fast track.
Error Messages
Not Applicable
Steps to Reproduce
1. Select RC 30.
2. Answer all ancillary questions.
3. Open Exhibit E form after resolved-chargeback to observe the issue.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules. There is an error in RC 30 processing.
Resolution
Install HFix-22391 to resolve the issue.
Published June 23, 2015 - Updated October 8, 2020
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