Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

FCM - Properly configuring the remote worklist.



Trying to configure a federated worklist and we are not sure where to put it. We have added pyFCMRFederatedWorklist7 section but it doesn't correctly display and nothing happens when we click on remote cases to open.

We are following the PDN arcticle:

This only tells us what section to include but nothing really about how to include it properly.

Error Messages

No error messages. Display looks wrong even though a list of work objects is displayed. Nothing happens when cllicking on a remote case.

Steps to Reproduce

Include @baseclass.pyFCMRFederatedWorkList7 in a Harness/Portal rule and then try clicking on any of the ID list in the worklist. System should open the remote case in the current portal.

Root Cause

The federated worklist should be added to the end user portal like other worklists are. This insures that the worklist displays and functions properly.


To properly add the federated worklist to the Case Manager portal follow these steps:

1) Create a new harness rule in Data-Portal, name it MyFederatedWorkList for example. 
2) Add the @baseclass.pyFCMRFederatedWorkList7 to the new harness, should be the only section in the harness. 

The Navigation rule pyCaseManagerLinks provides Case Manager portal left side links that change the main work area. These links include Dashboard, My Worklist, Calendar, Reports, etc. 

3) Copy Data-Portal.pyCaseMangerLinks into your application ruleset
4) Add a "My Federated" item using the "My Worklist" item as an example.



Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us