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Support Article

Feedback Cancel button does not work



When using Agile Workbench to create a feedback item, the Feedback case is created as soon as the Create Feedback is clicked. Clicking the Cancel button does not cancel the feedback creation.

Error Messages

Not Applicable

Steps to Reproduce

  1. Click Agile Workbench.
  2. Click the '+' icon on the Wworkbench.
  3. Click Create Feedback.
  4. Click Cancel. The case creation is not canceled as the case is already created

Root Cause

This behavior is as per Pega product design.


Here's the explanation for the reported behavior:

The Cancel button is just a placeholder to close the form. The user must create the case as soon as the Create Feedback is clicked because a functionality is present on the work item (for example, add attachment) that requires a case to exist. The user can delete the work item after clicking Cancel if the work item is not required.


Published December 13, 2018 - Updated December 2, 2021

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