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Support Article

Feedback from Helpsite is not displayed properly in KM Portal

SA-87699

Summary



On entering a large text in the Suggest article section of the Knowledge Management (KM) Help site, the feedback does not display correctly in the read-only mode. Additionally, the scrollbar is frozen in the read-only mode.


Error Messages



Not Applicable


Steps to Reproduce

  1. Enter a large amount of text in the Feedback section of the Help site.
  2. Log in as a KM Publisher.
  3. Navigate to Work > Work baskets > Feedback content.
  4. Open the Feedback.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-56142.
Suggest Edit

Published December 2, 2021

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