Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Few question labels display in red after answering the questions



Few question labels display in red after answering the questions. This occurs in the Qualify Dispute screen.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a Mastercard dispute
  2. Select 'I have not received the merchandise/service' on the Qualify Dispute screen
  3. Answer the below questions in either 'Yes' or 'No'
    - Was there a quality issue?
    - Can the Issuer establish that the merchant is unable to provide the goods or the merchant is no longer in business?
    The question labels convert to red

Root Cause

An issue in the custom application code or rules. 


Apply HFix-53751.


Published August 19, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us