Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Field to update Coaching Tip is disabled

SA-60847

Summary



When adding a Coaching Tip, the description of the Coaching Tip can be added; however, the field to update the Coaching Tip text is disabled. This occurs in the out-of-the-box Pega Customer Service For Insurance Portal.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create an Interaction.
  2. Click Configuration Tools.
  3. Click Coaching Tips tab.
  4. Add a new Coaching Tip.


Root Cause



A defect in Pegasystems’ code or rules.

The CPMCoachingTipsCoachingTipRowsInput Section was modified. The field visibility was set to 'Always'.


Resolution



Apply HFix-45548.


 

Published July 31, 2018 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us