Support Article
Field to update Coaching Tip is disabled
SA-60847
Summary
When adding a Coaching Tip, the description of the Coaching Tip can be added; however, the field to update the Coaching Tip text is disabled. This occurs in the out-of-the-box Pega Customer Service For Insurance Portal.
Error Messages
Not Applicable
Steps to Reproduce
- Create an Interaction.
- Click Configuration Tools.
- Click Coaching Tips tab.
- Add a new Coaching Tip.
Root Cause
A defect in Pegasystems’ code or rules.
The CPMCoachingTipsCoachingTipRowsInput Section was modified. The field visibility was set to 'Always'.
Resolution
Apply HFix-45548.
Tags:
Published July 31, 2018 - Updated December 2, 2021
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