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Support Article

Field to update Coaching Tip is disabled



When adding a Coaching Tip, the description of the Coaching Tip can be added; however, the field to update the Coaching Tip text is disabled. This occurs in the out-of-the-box Pega Customer Service For Insurance Portal.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an Interaction.
  2. Click Configuration Tools.
  3. Click Coaching Tips tab.
  4. Add a new Coaching Tip.

Root Cause

A defect in Pegasystems’ code or rules.

The CPMCoachingTipsCoachingTipRowsInput Section was modified. The field visibility was set to 'Always'.


Apply HFix-45548.


Published July 31, 2018 - Updated December 2, 2021

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