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Support Article

Fields using rich text editor does not post values upon Submit



Submitting Rich Text Editor fields within a modal flow action using Tree Grid layout does not post to database after upgrade from Pega 7.1.7 to 7.1.8. UI elements show RTE fields blanked out after Submit action.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Use a Tree Grid.
  2. For each row, add a link to show flow action in modal window. Make sure flow action section field uses rich text editor control.
  3. Submit the flow action and check the values.

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change: 

Change encoding from “multipart/form-data” to “multipart/mixed” in the function, and updateFormEncoding(), of FilePath control:
        function updateFormEncoding(){
                  var oForm = document.forms[0];
                  oForm.encoding = "multipart/form-data";



Published January 31, 2016 - Updated October 8, 2020

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