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Support Article

File does not download on using the downloadFile API



On configuring an activity to download a file on click of a button, the file does not download during execution.

Error Messages

Not Applicable

Steps to Reproduce

Configure a button to run the 'downloadFile' activity.

Root Cause

The button was configured to run the activity directly to download the file. However, the 'open URL in Window' was the preferred configuration to download a file. This ensured that the download action occurred asynchronously on a different thread without any violation on the current thread.


As a local-change, use the 'Open URL in Window' to download files on click actions.


Published July 23, 2018 - Updated October 8, 2020

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